At Petnah Africa Tours and Travel (petnahafricatours.com), your privacy matters to us.

Whether you’re planning an African safari, an international holiday, or simply browsing for travel inspiration, we want you to feel confident that your personal information is safe, respected, and never misused.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.

What We Collect

When you use our website, make an enquiry, or book a trip with us, we may collect the following information:

• Your name, email address, and phone number
• Your nationality, address, and travel preferences
• Booking information, including travel dates, group size, budget, and interests
• Passport details or travel document information where necessary for bookings, permits, visas, or airline reservations
• Dietary requirements, accessibility needs, or medical information relevant to your trip
• Payment information (handled securely by our payment partners—we never store your full card details)
• Any messages you send through our contact forms, email, phone, or WhatsApp
• Technical information such as your IP address, browser type, device information, and pages visited on our website

We also use cookies and analytics tools to understand how visitors use our website and to improve it over time.

How We Use Your Data

We use your personal information to:

• Respond to enquiries and help plan your safari or travel experience
• Confirm and manage bookings
• Arrange accommodation, transportation, flights, permits, visas, and other travel services
• Share relevant travel information with lodges, airlines, guides, hotels, permit authorities, visa service providers, or other trusted travel partners where necessary for your trip
• Send booking confirmations, travel updates, itineraries, and pre-departure information
• Improve our website experience using analytics data
• Occasionally send travel news, offers, or promotions if you have chosen to receive our communications

We never sell or rent your information to anyone. We only share your data with third parties when it is necessary to provide the services you have requested and always with appropriate safeguards in place.

Cookies & Tracking

Our website uses cookies and similar technologies to:

• Understand how visitors navigate and use our site
• Keep the website running smoothly
• Remember your preferences
• Show relevant content and improve our marketing efforts

We may use tools such as Google Analytics, Meta Pixel, and other website performance and marketing tools. You can manage your cookie preferences through our cookie banner or your browser settings.

Where Your Data Is Stored

Our website is hosted by GreenGeeks and uses Cloudflare to improve security, performance, and content delivery. Your information may be stored or processed in countries outside your own, including the United States, the European Union, or other jurisdictions where our service providers operate.

As an international travel company, we may also transfer information across borders where necessary to arrange travel services and bookings. We take reasonable steps to ensure your data remains protected and handled securely.

Payments

We accept Visa, Mastercard, American Express, bank transfers, and other approved payment methods. All payment transactions are processed securely by trusted third-party payment providers. We never store your full credit card information.

Your Rights

Depending on where you are located, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Object to or restrict how we use your information
• Withdraw your consent at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us directly, and we will respond promptly.

International Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights regarding your personal information under applicable data protection legislation, including the General Data Protection Regulation (GDPR).

We process your personal data only when we have a lawful basis to do so, including:

• To perform a contract with you, such as arranging your travel bookings and providing our services.
• To comply with legal obligations.
• For our legitimate business interests, such as improving our services and communicating with customers.
• With your consent, where required by law.

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data in certain circumstances.
• Restrict or object to certain types of processing.
• Request a copy of your personal data in a portable format.
• Withdraw your consent at any time when processing is based on consent.

If you would like to exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

If you believe that we have not handled your personal information appropriately, you also have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Enquiry information may be retained for a reasonable period to assist with follow-up communications and customer service. Booking and transaction records may be retained for longer periods where required by accounting, tax, legal, or regulatory obligations.

When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children without verified parental or guardian consent. If you believe that a child has submitted personal information to us, please contact us, and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date accordingly.

Contact Us

If you have any questions, requests, or concerns about your personal information or this Privacy Policy, please contact us:

Petnah Africa Tours and Travel
Bukoto–Kisaasi Road, Plot 215
P.O. Box 24738, Kampala, Uganda

Email: info@petnahafricatours.com
Phone: +256 705 161 344
Telephone: +256 200 952 349 / +256 393 242 394
WhatsApp: +256 705 161 344